Contact us

Small independent site, no contact form, no ticket number. Send an email and a person reads it.

Things worth writing to us about:

A cruise here whose fare, pier or departure time has changed. Riverfront details move more than you would think, and we would rather hear it from you than notice it three months late.
A cruise that sails the Vltava in central Prague and is not on the site. If it has a real, currently bookable listing page with published departures, send the link. Multi-day river-line voyages and boat trips well outside Prague are a different product, so those sit outside what this site covers.
A question about a sailing that the FAQ does not answer.
Anything on the site you think is wrong. Especially that.

What we cannot help with

We cannot take a booking, move a date, cancel a reservation or issue a refund. None of those are ours to touch. Every cruise on this site is sold and operated by somebody else, and your reservation sits with them from the moment you pay.

So if your question is about a booking you have already made, the quickest route is the confirmation email you were sent. It carries your reference number, the boarding time, the exact pier and a message button that reaches the people actually running your boat. On a same-day question that beats us every time, and on a weather call it is the only channel that can answer, because only the captain and the operator make that decision, and on the Vltava a high-water week can force it.

Two details on that confirmation are worth checking twice before you email anyone. The pier, because central departures cluster at Dvořákovo nábřeží near Čechův most while the historic paddle steamers leave from Rašínovo nábřeží a short walk upstream, and turning up at the wrong one costs you the sailing. And the boarding time, because boarding often closes about ten minutes before departure, so twenty to thirty minutes early is the plan.

Still deciding which boat? The homepage lays the Vltava cruises side by side, and the FAQ covers how these listings are chosen and where the figures come from.